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Customer Success Manager at WorkWave - ApplyBlast

Customer Success Manager

WorkWave

8 days ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

This role focuses on driving value realization and success planning for enterprise and mid-market B2B SaaS clients. The position involves proactive account health monitoring, identifying growth opportunities, and leading executive business reviews to validate ROI. It requires collaboration with cross-functional teams to manage renewals and implement modern customer success workflows.

Responsibilities

Conduct strategic planning sessions to build success roadmaps and establish mutual KPIs
Monitor account health and implement mitigation strategies to maintain portfolio retention
Lead Executive Business Reviews to validate ROI and align product roadmaps

Skills

About WorkWave

workwave.com

Headquarters

Holmdel, New Jersey, United States

Company Size

1001-5000 employees

Founded

1984

View Profile

WorkWave provides cloud-based business management software that automates back-office, routing, scheduling, dispatch and field operations for service companies. Its portfolio includes brands like RealGreen, PestPac and TEAM Software, offering industry-specific solutions for lawn & landscape, pest control and other field-service businesses. Customers use WorkWave to streamline operations, improve routing and workforce visibility, and reduce administrative overhead through mobile and cloud tools. Headquartered in Holmdel, NJ, the company sells and supports its solutions globally.