Senior Manager, Customer Success

Clutch(3 months ago)

RemoteFull TimeManager$125,353 - $164,164 (estimated)GTM

About this role

The Senior Manager, Customer Success at Clutch will lead a team of six Customer Success Managers (CSMs) focusing on mid-market and strategic Credit Union accounts with significant annual contracts. This role entails driving post-implementation success, enhancing customer value realization, and overseeing outcomes related to retention and expansion through the creation of scalable processes. The Senior Manager will also collaborate closely with cross-functional teams, coach CSMs on high-stakes renewals, and implement operational frameworks to support the evolving Customer Success organizational structure. The ideal candidate should have experience in B2B SaaS, fintech, and a strong focus on executive alignment and operational excellence.

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Required Skills

Customer Success
Team Leadership
Customer Relationship Management
Post-Implementation Success
Process Improvement
Executive Engagement
Data-Driven Structure
Coaching CSMs
Strategic Planning
KPI Management

+10 more

About Clutch

withclutch.com

Clutch is a technology company specializing in modern solutions for loan and deposit onboarding for credit unions. Their platform focuses on digitizing and simplifying the origination process through guided experiences, built-in intelligence, and real-time automation, ensuring a seamless user experience both online and in-branch. Clutch aims to enhance customer engagement and operational efficiency in the financial services industry.