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Senior Manager, Customer Success at Clutch - ApplyBlast

Senior Manager, Customer Success

Clutch

1 year ago

3.4 on Glassdoor

Remote

Full Time

Manager

6 applicants

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About this role

The Senior Manager, Customer Success at Clutch will lead a team of six Customer Success Managers (CSMs) focusing on mid-market and strategic Credit Union accounts with significant annual contracts. This role entails driving post-implementation success, enhancing customer value realization, and overseeing outcomes related to retention and expansion through the creation of scalable processes. The Senior Manager will also collaborate closely with cross-functional teams, coach CSMs on high-stakes renewals, and implement operational frameworks to support the evolving Customer Success organizational structure. The ideal candidate should have experience in B2B SaaS, fintech, and a strong focus on executive alignment and operational excellence.

Skills

About Clutch

withclutch.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

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Clutch is a financial technology company offering a leading digital origination and lending automation platform purpose-built for credit unions. Its solutions include loan and deposit account opening, the Clutch Lending Automation System (LAS) for automated decisioning and funding, AI assistants for lending and collections, omnichannel origination tools, and targeted remarketing. Clutch helps credit unions grow lending volume, improve member experience, and increase operational efficiency without adding headcount.