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Customer Success Manager at MERGE - ApplyBlast

Customer Success Manager

MERGE

1 month ago

3.2 on Glassdoor

New York, New York, United States

Onsite

Full Time

Medior

0 applicants

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About this role

Merge is seeking a Customer Success Manager to drive repeatable revenue growth and deliver an exceptional customer experience. The role involves managing a portfolio of 40-50 commercial customers, overseeing their post-sales journey from onboarding to renewal, and collaborating with internal teams to ensure successful adoption. The ideal candidate will advocate for customers, resolve technical issues, and identify upsell opportunities within a fast-paced startup environment.

Responsibilities

Manage post-sales customer journey from onboarding to renewal
Escalate and resolve technical issues and challenges swiftly
Identify upsell opportunities and support contract renewals

Skills

About MERGE

merge.dev

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2020

View Profile

Merge provides fast, secure integration infrastructure and agent tooling that lets products and AI agents connect to thousands of third‑party tools. The platform offers customer‑facing integrations and an "Agent Handler" for securely connecting frontier LLMs, Fortune 500 customers, and B2B SaaS companies to external systems. Merge emphasizes speed, security, and pre‑built connectors to simplify embedding integrations into products and enabling agents to act on users' behalf.