Customer Success Manager

Patlytics(1 month ago)

RemoteFull TimeManager$139,716 - $182,444 (estimated)GTM

About this role

As a Customer Success Manager at Patlytics, you will oversee the post-sale customer lifecycle, driving onboarding, adoption, and long-term relationship management to maximize value from the AI-native patent intelligence platform. Your role involves developing success plans, monitoring customer health metrics, and collaborating with product teams to relay feedback and influence development. Additionally, you'll identify upsell opportunities and manage renewals, while leveraging strong communication and analytical skills to ensure customer satisfaction and retention in a fast-paced SaaS environment.

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Required Skills

Customer Lifecycle Management
Onboarding
Training
Customer Health Metrics
Relationship Building
Strategic Guidance
Collaboration
Customer Feedback
Upsell Opportunities
Cross-Sell Opportunities

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About Patlytics

www.patlytics.ai

Patlytics is an advanced AI-powered patent intelligence platform that enhances the efficiency of intellectual property (IP) management through automation and analytics. The platform offers tools for patent application drafting, infringement detection, invalidity analysis, and claim chart generation, significantly reducing cycle times and improving profitability for legal professionals and organizations. Trusted by industry leaders, Patlytics aims to streamline workflows and improve decision-making in patent prosecution and litigation processes.