Customer Success Manager

As a Customer Success Manager at Patlytics, you will oversee the post-sale customer lifecycle, driving onboarding, adoption, and long-term relationship management to maximize value from the AI-native patent intelligence platform. Your role involves developing success plans, monitoring customer health metrics, and collaborating with product teams to relay feedback and influence development. Additionally, you'll identify upsell opportunities and manage renewals, while leveraging strong communication and analytical skills to ensure customer satisfaction and retention in a fast-paced SaaS environment.