Customer Success Specialist B2C Remote

Octopus Energy Group(2 years ago)

RemoteFull TimeJunior$45,231 - $61,418 (estimated)Customer Support

About this role

This role at Octopus Energy France focuses on supporting residential customers and representing the brand, particularly outside standard office hours, in a fast-growing renewable energy supplier. The position involves working fully remotely from France after an initial onboarding period onsite, within a highly customer-centric and data-driven environment. The job sits in a rapidly evolving, innovative sector with frequent collaboration across operations, tech, and finance teams and offers opportunities for progression. The company emphasizes an inclusive, mission-driven culture oriented around the energy transition and affordable green energy.

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Required Skills

Service Client
Gestion Réseaux Sociaux
Relation Client
Communication Écrite
Communication Orale
Gestion Appels
Gestion Emails
Gestion Avis Clients
Résolution Problèmes
Travail Équipe

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About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.