Customer Success Specialist, Pooled

Domino Data Lab(1 month ago)

HybridFull TimeMedior$70,000 - $87,000Customer Success

About this role

A Customer Success Manager for Udemy's Pooled customer service segment focused on helping North American customers realize learning outcomes and business impact through the platform. The role is part of the inaugural pooled service model and offers the opportunity to shape program design and iteration with leadership while supporting customer retention, expansion, and advocacy across diverse industries and regions.

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Required Skills

Consultative Service
Revenue Protection
Systems Thinking
Data Driven
Engagement Execution
Risk Mitigation
Cross-Functional
Playbook Design
Usage Analysis
Customer Advocacy

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About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.