Customer Success Specialist, Pooled

BEDI Partnerships(1 month ago)

HybridFull TimeManager$70,000 - $87,000Customer Success

About this role

Customer Success Manager on Udemy’s Pooled customer service team partnering with North American customers to maximize adoption of the learning platform and demonstrate business impact. The role is part of an inaugural pooled service model with opportunities to shape and iterate on program design. It engages with diverse customers across industries and supports regional retention, expansion, and advocacy objectives.

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Required Skills

Consultative Service
Revenue Protection
Systems Thinking
Data Analysis
CRM Systems
Presentation Skills
Documentation
Customer Retention
Playbook Design
Risk Identification

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About BEDI Partnerships

udemy.com

Udemy is a global online learning marketplace offering tens of thousands of video courses across technology, business, design, personal development, and more, taught by independent instructors. It serves both individual learners and organizations with self-paced courses, live sessions, certificates of completion, and a Udemy Business subscription for employee upskilling. People choose Udemy for its broad topic coverage, on-demand access across devices, flexible pricing, and tools for tracking progress and measuring learning outcomes.