Customer Success Specialist - Portuguese

Philip Morris International(1 year ago)

Cairo, EgyptOnsiteFull TimeJunior$37,673 - $51,553 (estimated)Customer Success

About this role

A Customer Success Specialist (Portuguese) supports an existing customer base to build strong relationships across the customer lifecycle, ensuring satisfaction and engagement. The role develops deep product knowledge to address customer questions and concerns and serves as a primary point of contact via phone and email. The specialist documents customer feedback and works with internal teams to resolve issues and promote positive customer experiences.

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Required Skills

Portuguese
Phone Support
Email Support
CRM
Product Knowledge
Customer Health
Contact Verification
Documentation
Issue Resolution
Escalation Management

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About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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