illinoistoolworks.com
The Customer Success Specialist drives customer retention, renewal execution, and long-term value realization across an assigned book of business. This role partners with Field Operations and Sales to improve retention, net revenue retention, and customer satisfaction through effective onboarding, proactive engagement, and disciplined execution of the Customer Success operating model. The position supports post-sale engagement by managing renewals, conducting Quarterly Business Reviews, and identifying growth opportunities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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illinoistoolworks.com didn’t post a salary, so this is our estimate from similar listings.