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Customer Success Team Lead (EMEA) at Xapo Bank - ApplyBlast

Customer Success Team Lead (EMEA)

Xapo Bank

1 month ago

3.8 on Glassdoor

Remote

Temporary

Manager

0 applicants

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About this role

The Customer Success Team Lead (EMEA) provides leadership and strategic oversight for a fully remote customer support team, ensuring alignment with departmental KPIs and company OKRs. This temporary role focuses on proactive team management, quality assurance, and continuous improvement to enhance customer satisfaction and retention. The position involves mentoring advisors, managing recruitment and training, and resolving escalated customer issues.

Responsibilities

Supervise and mentor customer support advisors to foster high-performance environment
Establish and maintain quality assurance program to monitor agent performance
Serve as primary point of contact for escalated customer issues and complaints

Skills

About Xapo Bank

xapobank.com

Headquarters

Gibraltar, Gibraltar

Company Size

201-500 employees

Founded

2014

View Profile

Xapo Bank is a digital bank that brings Bitcoin and US dollar banking together in a single app, letting customers secure, transact, and grow their BTC holdings alongside USD accounts. Founded in 2013 and headquartered in Gibraltar, it brands itself as “where global banking meets Bitcoin,” offering custody, payments and account services that bridge crypto and traditional finance. The platform emphasizes security and seamless management of Bitcoin and fiat for customers worldwide.