Customer Support Agent (Mandarin Speaking, Open to New Grads)
Equinix(10 days ago)
About this role
Equinix offers a career opportunity in customer support, focusing on providing more complex tier two assistance to customers via various channels. The role involves troubleshooting, documenting, and escalating issues, as well as supporting process improvements and business systems. It supports new hires and works towards enhancing customer satisfaction and operational efficiency.
Required Skills
- Customer Support
- Troubleshooting
- Communication
- Technical Support
- Process Improvement
- Knowledge of Business Systems
- Mentoring
- Documentation
- Escalation Management
Qualifications
- 1+ years experience
- Bachelor's degree
About Equinix
equinix.comEquinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.
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