Senior Agent, Customer Service (Portuguese Speaker)
OKX(3 years ago)
About this role
A Multilingual Customer Support Specialist at OKX provides language-specific customer service for a leading crypto exchange, assisting global customers across email, chat, and voice channels. The role supports 24x7 operations, liaises with internal stakeholders to address product and service issues, and helps maintain strong partner and customer relationships. It requires strong language proficiency and the ability to work in a fast-paced, multinational environment.
Required Skills
- Multilingual Support
- Communication
- Customer Service
- Escalation
- Problem Solving
- Time Management
- CRM Tools
- Localization
- Translation
- Interpersonal Skills
Qualifications
- Technical Degree
About OKX
okx.comOKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.
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