Customer Support Agent
Ad Hoc Labs
About this role
The Customer Support Agent role at Ad Hoc Labs focuses on representing the voice of the company while ensuring a high level of customer satisfaction for the Burner product. The position involves working closely with the product and engineering teams to understand the product, surface customer issues, and support ongoing experiments and campaigns. This is a fully remote role with up to 40 hours per week and offers flexibility in work arrangements. The company emphasizes autonomy, ownership, and opportunities for growth within an innovative, privacy-focused product suite.
Skills
About Ad Hoc Labs
adhoclabs.coAd Hoc Labs is a product design and engineering studio that partners with startups and enterprises to conceive, prototype, and build digital products. They combine product strategy, user-centered design, and full‑stack development to deliver web and mobile apps, APIs, and backend infrastructure. Teams hire them for rapid prototyping, cross‑disciplinary execution, and ongoing product support to move ideas into scalable, production-ready experiences.
About Ad Hoc Labs
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Ad Hoc Labs.
Salary
$72k – $97k
per year