Senior Customer Success Manager, North America

Didomi(1 month ago)

New York, United StatesOnsiteFull TimeSenior$106,771 - $145,333 (estimated)Client Services

About this role

The Senior Customer Success Manager role is responsible for managing and growing relationships with a portfolio of clients across North America for a suite of privacy-focused products. Based in New York, this position supports global brands in improving website performance, ad revenue, and reducing privacy compliance risk. The role sits within the client services organization and works closely with product and engineering to relay feedback and drive product value. It requires both client-facing and technical aptitude to interpret data insights and advise customers effectively.

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Required Skills

Client Management
Account Management
Customer Success
Technical Support
Product Demos
Client Training
Data Analysis
Performance Monitoring
Root Cause Analysis
Project Management

+18 more

About Didomi

didomi.io

Didomi is a privacy and consent management platform that helps organizations collect, manage, and act on user consent and preference data across web and mobile. Its product suite includes a consent management platform (CMP), preference center / privacy hub, SDKs and integrations to enforce privacy controls and feed downstream systems. Didomi positions its tools to improve consent rates (up to 90%) and boost ad performance and return on ad spend (about +22%) while keeping companies compliant with global privacy laws. Enterprises and publishers choose Didomi for its modular, developer-friendly stack that balances user trust with revenue and data needs.