Team Leader
TaskUs(1 year ago)
About this role
As a Team Leader at TaskUs, you will oversee the daily planning and operations of your customer support team, ensuring that all team members meet their Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The role involves coaching and developing teammates, managing performance, and acting as a liaison between the team and other departments to enhance customer experience.
Required Skills
- Team Management
- Customer Support
- Coaching
- Performance Reporting
- Problem Solving
About TaskUs
taskus.comTaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.
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