Customer Support Agent

Divine Research Inc.

2 months ago

Remote

Full Time

Junior

1 applicant

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About this role

A Customer Support Agent at Credit serves as the primary contact for users of their undercollateralized lending system, addressing inquiries and concerns through various channels such as Intercom, email, and social media. The role involves troubleshooting issues, reporting bugs, and collecting user feedback to collaborate with the engineering team on product improvements. The agent will also document product updates and compile reports to highlight user activity and trends, directly impacting thousands of daily users. Ideal candidates have 2+ years of customer service experience, strong communication skills, and preferably knowledge in fintech or blockchain.

Skills

About Divine Research Inc.

divine.inc

Divine Research Inc. is a pioneering financial technology company focused on providing undercollateralized lending solutions using blockchain technology and stablecoins. Their innovative credit system, called "Credit," facilitates access to capital for users who traditionally lack access to credit, allowing borrowers to build trust progressively through small loans. With a significant impact, Credit has issued over 175,000 loans, mainly for everyday expenses, enabling people to improve their financial situations. Divine aims to create an open and scalable credit system, inviting collaboration and participation from liquidity providers and potential team members.