Customer Support Analyst (Technical)

As a Customer Support Analyst at Clariti, you will serve as the primary point of contact for inbound support requests, troubleshooting technical issues and guiding customers through product functionality. You will collaborate cross-functionally with Product and Engineering teams to resolve complex problems, document bugs, and advocate for customer feedback to shape the platform's direction. This role also involves creating and auditing self-service resources like knowledge base articles to empower users and improve the overall support experience.