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© All Rights Reserved. ApplyBlast.com
Optro
The Client Support Specialist will serve as the primary point of contact for clients, resolving product functionality questions and providing technical troubleshooting through various communication channels. This role requires mastering the Optro platform to guide users effectively while collaborating with engineering and product teams to escalate issues and drive improvements. The specialist will leverage advanced AI tools to enhance support efficiency and advocate for the client by identifying feedback trends to improve the overall user experience.
Headquarters
Cerritos, California, United States
Company Size
501-1000 employees
Founded
2014
Optro is an AI-powered governance, risk, and compliance (GRC) software platform that transforms how organizations manage risk and compliance. Formerly AuditBoard, Optro carries forward the trusted GRC foundation with advanced AI to streamline risk assessments, controls, audits, and reporting. The platform is trusted by over 50% of the Fortune 500, underscoring its enterprise-grade scale and reliability. Optro enables companies to consolidate and automate their GRC processes across the organization.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Optro.
64% below the average for this role