Customer Support Analyst

AVEA(2 months ago)

HybridFull TimeMedior$93,768 - $124,893 (estimated)Customer Support

About this role

The AVEVA Call Analyst is a Customer Support team role serving as the initial point of contact for customers, partners, and systems integrators interacting with AVEVA’s support channels. The position operates within AVEVA’s global industrial software organization, leveraging automated inquiry reception systems and cross-team collaboration to ensure consistent customer engagement.

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Required Skills

Customer Service
Call Handling
Entitlement Management
Case Creation
Incident Tracking
Microsoft Office
Reporting
Communication
Conflict Resolution
Scheduling

+1 more

Qualifications

College Education

About AVEA

aveva.com

AVEVA is a global leader in industrial software that helps companies optimize engineering, operations and asset performance. Its portfolio includes engineering and design tools, operations and control systems, asset performance management, industrial analytics and digital-twin/cloud platforms used across energy, utilities, marine, manufacturing and infrastructure. AVEVA combines software, services and a partner ecosystem to drive digital transformation, improve uptime, increase efficiency and reduce costs across the asset lifecycle. Headquartered in Cambridge, UK, it serves customers worldwide.

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