Customer Support Associate - 6 month contract
Convera(1 month ago)
About this role
A Customer Support Associate at Convera is the first point of contact for internal and external customers on a 6-month fixed-term contract. The role supports Convera’s global B2B cross-border payments business by facilitating pre- and post-payment inquiries while ensuring adherence to compliance and regulatory requirements. This position sits in a fast-paced financial services environment and offers opportunities for development within a global organization.
Required Skills
- Customer Service
- Call Handling
- Email Support
- Case Management
- Data Entry
- Account Setup
- Payment Management
- Compliance
- Problem Solving
- Time Management
+4 more
About Convera
convera.comConvera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.
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