Customer Support Associate, Healthcare Navigation

Rightway(8 days ago)

Denver, COOnsiteFull TimeJunior$38,000 - $46,000Navigation Operations

About this role

This Health Guide role is based in the Denver Tech Center office and supports Rightway's mission to simplify and harmonize the healthcare experience for members. The position is a member-facing expert within a single digital platform spanning medical, pharmacy, and virtual care. It serves as a primary resource to help members navigate their healthcare journey and access appropriate care.

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Required Skills

Healthcare Navigation
Concierge Service
Provider Sourcing
Benefits Explanation
Billing Resolution
Care Coordination
Appointment Scheduling
Organizational Skills
Communication
Empathy

+2 more

Qualifications

College Degree Preferred

About Rightway

rightwayhealthcare.com

Rightway Healthcare is a technology-enabled clinical care navigation and benefits company that helps employers and health plans connect members with high-quality, cost-effective care. It pairs clinician-led navigation with a transparent, outcomes-focused pharmacy benefits management (PBM) offering to simplify access, reduce unnecessary spend, and improve medication and treatment decisions. Rightway’s platform combines data-driven insights, care teams, and digital tools to personalize guidance, coordinate referrals, and drive better clinical and financial outcomes.