Customer Support Associate, Healthcare Navigation
Rightway
About this role
This Health Guide role is based in the Denver Tech Center office and supports Rightway's mission to simplify and harmonize the healthcare experience for members. The position is a member-facing expert within a single digital platform spanning medical, pharmacy, and virtual care. It serves as a primary resource to help members navigate their healthcare journey and access appropriate care.
Skills
Qualifications
About Rightway
rightwayhealthcare.comRightway Healthcare is a technology-enabled clinical care navigation and benefits company that helps employers and health plans connect members with high-quality, cost-effective care. It pairs clinician-led navigation with a transparent, outcomes-focused pharmacy benefits management (PBM) offering to simplify access, reduce unnecessary spend, and improve medication and treatment decisions. Rightway’s platform combines data-driven insights, care teams, and digital tools to personalize guidance, coordinate referrals, and drive better clinical and financial outcomes.
Recent company news
PR NewswireRightway Launches 2025 Rebrand, Marking a New Era in Healthcare Transformation
Sep 3, 2025
Healthcare BrewEli Lilly switches from Big 3 PBM to alternative transparent rival
Nov 25, 2025
Fierce HealthcareHow Rightway is aiming to be the premier PBM alternative
Jul 21, 2025
ReutersEli Lilly drops CVS drug plan for staff after Novo obesity deal, Bloomberg News reports
Nov 12, 2025
Endpoints NewsExclusive: Genentech CEO says switch from one of the largest PBMs will save the company millions
Jan 12, 2026
About Rightway
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Rightway.
Salary
$38k – $46k
per year