Customer Support Specialist
HealthJoy
About this role
HealthJoy is hiring a Healthcare Concierge (Customer Support Specialist) to support members in understanding and using their healthcare benefits through its benefits navigation platform. The role focuses on providing a high-quality member experience for an American customer base while working US core hours. This is a remote, Poland-based B2B contract position within a fast-growing health benefits technology company.
Skills
About HealthJoy
healthjoy.comHealthJoy is an employee benefits platform that simplifies the healthcare experience by connecting employees to the care they need and guiding them through their benefits. Its mobile and web app pairs AI-enabled navigation with live care concierges to deliver telemedicine, provider search and booking, prescription support, cost transparency, mental health access and specialty care coordination. Sold to employers and brokers, HealthJoy aims to boost benefits utilization, reduce unnecessary spend, and improve member experience through real-time guidance and integrations with insurers and HR systems.
Recent company news
ACCESS NewswireHealthJoy Partners With CareValidate to Transform GLP-1 Access and Affordability
Apr 8, 2025
Built In ChicagoWhat’s the Company Culture Like at HealthJoy? What Is the Work Environment Like?
Sep 4, 2024
Modern HealthcareHealth benefits too complicated? There's an app for that
Feb 5, 2025
TechCrunchHealthJoy raises $60M to make benefits easier to navigate
Oct 27, 2022
Fierce HealthcareHealthJoy snags $60M to scale up healthcare benefits, navigation platform
Oct 31, 2022
About HealthJoy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for HealthJoy.
Salary
$56k – $76k
per year