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Customer Support Engineer at Clerk Chat - ApplyBlast

Customer Support Engineer

Clerk Chat

8 months ago

San Francisco, California, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Clerk Chat is seeking a Customer Support Engineer to serve as the first point of contact for customers via email and chat, diagnosing and troubleshooting technical issues related to messaging, integrations, and telecom workflows. The role involves identifying root causes, collaborating with engineering for resolutions, and clearly communicating outcomes to customers while working onsite in San Francisco.

Responsibilities

Serve as first point of contact for customers via email and chat
Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
Collaborate with engineering to reproduce issues, validate fixes, and communicate outcomes

Skills

About Clerk Chat

clerk.chat

Headquarters

San Francisco, California, United States

Company Size

11-50 employees

Founded

2022

View Profile

Clerk Chat is a calling and messaging platform that adds SMS, MMS, RCS, WhatsApp, and eFax capabilities to Microsoft Teams numbers, and allows businesses to replace expensive Microsoft Calling Plans via Operator Connect. It enables deployment of AI voice and messaging agents directly inside Microsoft Teams for use cases such as customer support, lead follow-up, appointment scheduling, and order management. Clerk Chat serves industries including finance, healthcare, field services, logistics, and nonprofits, with a focus on scalable, compliant business communication.