Customer Support Engineer
Clerk Chat(11 days ago)
About this role
A Customer Support Engineer at Clerk Chat is the first point of contact for customers, combining technical intuition with clear customer communication to drive issue resolution. The role involves diagnosing and validating fixes, translating technical concepts into actionable guidance, and coordinating outcomes with engineering and external stakeholders. This is an in-office San Francisco role within a fast-growing startup environment.
Required Skills
- Customer Communication
- Technical Troubleshooting
- APIs
- Webhooks
- Scripting
- Log Analysis
- Issue Reproduction
- Stakeholder Engagement
- Problem Solving
- Integration Debugging
About Clerk Chat
clerk.chatClerk Chat builds AI-powered conversational agents that automate customer interactions across Voice, SMS, WhatsApp, and RCS. Their "Clerks" deliver instant, human‑like replies 24/7 in any language, handle complex questions, manage bookings, and never forget to follow up. The platform focuses on executing smarter actions that improve customer experience, conversion, and operational efficiency. Headquartered in San Francisco, Clerk Chat targets businesses seeking scalable conversational support and booking automation.
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