Customer Support Engineer
Clerk Chat
About this role
A Customer Support Engineer at Clerk Chat is the first point of contact for customers, combining technical intuition with clear customer communication to drive issue resolution. The role involves diagnosing and validating fixes, translating technical concepts into actionable guidance, and coordinating outcomes with engineering and external stakeholders. This is an in-office San Francisco role within a fast-growing startup environment.
Skills
About Clerk Chat
clerk.chatClerk Chat builds AI-powered conversational agents that automate customer interactions across Voice, SMS, WhatsApp, and RCS. Their "Clerks" deliver instant, human‑like replies 24/7 in any language, handle complex questions, manage bookings, and never forget to follow up. The platform focuses on executing smarter actions that improve customer experience, conversion, and operational efficiency. Headquartered in San Francisco, Clerk Chat targets businesses seeking scalable conversational support and booking automation.
Recent company news
Business WireAll Covered and Clerk Chat Partner to Deliver Comprehensive Unified Communications with Integrated SMS
Jun 10, 2025
PhoneArenaGoogle RCS Business Messaging gets flashy, but is this what we wanted?
May 15, 2025
Business WireClerk Chat Revolutionizes Conversational Messaging, Launches First North American RCS Experience Across Google, Verizon, T-Mobile and AT&T
May 15, 2025
SiliconANGLEClerk Chat raises $7M to simplify business text messaging
Oct 16, 2024
Pulse 2.0Clerk Chat: AI-Based Conversational Messaging Platform Company Raises $7 Million
Oct 25, 2024
About Clerk Chat
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Clerk Chat.
Salary
$105k – $140k
per year