Customer Support Manager (Remote: CET ±3 hours)
Cyntegrity
About this role
Cyntegrity is seeking a Customer Support Manager to manage technical support operations, collaborate with internal teams, and enhance customer satisfaction for their clinical trial risk management SaaS platform. The role involves resolving customer issues, analyzing system data, and improving support processes within a remote, full-time setup.
Skills
About Cyntegrity
cyntegrity.comCyntegrity delivers portfolio-grade Risk-Based Quality Management (RBQM) solutions for scalable, hybrid, and decentralized clinical trials. Their platform and services support ICH E6(R3) compliance and use AI-augmented oversight to detect, prioritize, and manage study risks. Cyntegrity helps sponsors and CROs improve study quality and efficiency through targeted monitoring, analytics, and risk mitigation across studies and portfolios. They position themselves as a technology-enabled partner for modern clinical development seeking scalable, regulatory-aligned quality oversight.
About Cyntegrity
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Cyntegrity.
Salary
$60k – $80k
per year