Jestais
The Customer Support Manager leads the Service Desk, Technical Support, and Application Support teams at Jesta I.S., a global leader in enterprise software for retail, wholesale, and supply chain industries. This role involves overseeing daily support operations, managing critical escalations, and driving continuous improvements in service delivery and customer experience. The position requires a service-driven leader to coach teams, resolve complex technical challenges, and collaborate with cross-functional teams to enhance support processes and tools.
Jesta I.S. is an enterprise software provider with over 50 years of experience delivering solutions for retail and supply chain management. The company offers suite-based platforms covering merchandising ERP, warehouse management, order management, point of sale, manufacturing, wholesale and distribution, and AI-powered analytics. Its products serve industries including apparel, footwear, hard goods, and vertical retail, helping businesses unify operations across channels from concept to consumer.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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