Senior Customer Experience Analyst
Logicalis Brasil(2 months ago)
About this role
The Senior Customer Experience Lead at Logicalis Asia Pacific MSC is a senior-level service desk leader responsible for guiding the customer-facing IT support function across managed services. The role focuses on maintaining operational continuity, improving service quality, and ensuring smooth customer lifecycle transitions while representing the service desk to internal and external stakeholders.
Required Skills
- Service Desk
- Incident Management
- Ticketing Systems
- SLA Management
- ITIL
- Active Directory
- Office 365
- Remote Troubleshooting
- Leadership
- Coaching
+5 more
Qualifications
- Bachelor's Degree in Information Technology
- ITIL Foundation
About Logicalis Brasil
logicalis.comPartner with Logicalis for targeted IT solutions that enable your business to succeed in a digital-first world. From assessment to managed IT services, we have a blueprint for your success.
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