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Customer Support Manager at Motorola Solutions - ApplyBlast

Customer Support Manager

Motorola Solutions

28 days ago

4.2 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Customer Support Manager manages the Lifecycle Service business for assigned customer contracts in Arizona, ensuring maximum customer satisfaction and seamless service delivery. This role involves acting as the primary point of contact for customers, managing contract renewals, and driving resolutions to service issues. The position requires collaboration with internal teams and subcontractors to maintain operational excellence and achieve revenue growth targets.

Responsibilities

Manage Lifecycle Service business and customer contracts to ensure maximum satisfaction
Oversee service delivery, SLA compliance, and contract renewals for assigned accounts
Identify up-sell and cross-sell opportunities while driving process improvements

Skills

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.