Customer Support Phone Specialist: Various Shifts, Full time

Givebutter(2 months ago)

RemoteFull TimeJunior$33,686 - $45,835 (estimated)Customer Experience

About this role

The Customer Support Phone Specialist at Givebutter is responsible for providing timely and effective phone support to a variety of nonprofit organizations. Key responsibilities include responding to user inquiries, guiding them through the platform's features, troubleshooting issues, and documenting feedback for product improvement. This role requires 3+ years of experience in phone support and a friendly, empathetic communication style to build trust with users, while utilizing help desk software to enhance user experience.

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Required Skills

Phone Support
User Inquiries
Screenshare
User Needs
Product Knowledge
Troubleshooting
User Feedback
Documenting Issues
Standard Operating Procedures
Special Projects

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About Givebutter

givebutter.com

Givebutter is an all-in-one fundraising platform designed specifically for nonprofits, combining features for fundraising, marketing, and donor management. The platform offers 0% fees on transactions and rewards, allowing organizations to efficiently manage donations and enhance donor engagement. With tools such as customizable donation forms, a built-in CRM, and support for various payment methods, Givebutter helps nonprofits maximize their fundraising potential while simplifying the process. Ideal for organizations of all sizes, Givebutter is committed to helping changemakers achieve their missions effectively.