Customer Support Phone Specialist: Various Shifts, Full time
Givebutter
About this role
The Customer Support Phone Specialist at Givebutter is responsible for providing timely and effective phone support to a variety of nonprofit organizations. Key responsibilities include responding to user inquiries, guiding them through the platform's features, troubleshooting issues, and documenting feedback for product improvement. This role requires 3+ years of experience in phone support and a friendly, empathetic communication style to build trust with users, while utilizing help desk software to enhance user experience.
Skills
About Givebutter
givebutter.comGivebutter is an all-in-one fundraising platform designed specifically for nonprofits, combining features for fundraising, marketing, and donor management. The platform offers 0% fees on transactions and rewards, allowing organizations to efficiently manage donations and enhance donor engagement. With tools such as customizable donation forms, a built-in CRM, and support for various payment methods, Givebutter helps nonprofits maximize their fundraising potential while simplifying the process. Ideal for organizations of all sizes, Givebutter is committed to helping changemakers achieve their missions effectively.
Recent company news
PR NewswireGivebutter Acquires We Are For Good, Amplifying the Leading Grassroots Community of Nonprofits and Changemakers
Oct 29, 2025
The NonProfit TimesGivebutter Acquires We Are For Good Ecosystem
Oct 29, 2025
Isthmus | Madison, WisconsinWho is participating in GivingTuesday Madison 2025?
Dec 1, 2025
PR NewswireGivebutter Adds Financial Management Tools to Unite Donor Management, Fundraising and Finances in One Platform to Help Fundraising Dollars Go Further
Sep 25, 2025
Yahoo FinanceGivebutter integrates Cash App Pay to help nonprofits reach younger generation of donors
Aug 12, 2025
About Givebutter
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Givebutter.
Salary
$34k – $46k
per year
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