Customer Support Chat Specialist: 11A - 8P Eastern time, Full time

Givebutter(1 month ago)

RemoteFull TimeSenior$113,288 - $153,011 (estimated)Customer Experience

About this role

The Customer Support Chat Specialist at Givebutter is responsible for addressing inquiries from users and donors through chat and email, ensuring timely and accurate responses. This role involves proactively identifying user needs, assisting with platform features, and analyzing product issues while juggling multiple conversations. Ideal candidates should have over five years of live chat support experience in a tech environment and excellent communication skills. The position requires adaptability in a dynamic setting, along with familiarity using help desk software.

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Required Skills

Customer Support
Live Chat
Email Support
Problem-Solving
User Feedback
Attention to Detail
Empathy
Multi-tasking
Help Desk Software
Remote Tools

+5 more

About Givebutter

givebutter.com

Givebutter is an all-in-one fundraising platform designed specifically for nonprofits, combining features for fundraising, marketing, and donor management. The platform offers 0% fees on transactions and rewards, allowing organizations to efficiently manage donations and enhance donor engagement. With tools such as customizable donation forms, a built-in CRM, and support for various payment methods, Givebutter helps nonprofits maximize their fundraising potential while simplifying the process. Ideal for organizations of all sizes, Givebutter is committed to helping changemakers achieve their missions effectively.