Customer Support Representative - Night Shift
Coinhako(1 month ago)
About this role
The Customer Support Representative - Night Shift at Coinhako delivers professional customer service, addressing inquiries and transactions while acting as a liaison between customers and internal departments. Key responsibilities include managing complaints, providing timely solutions, documenting common issues, and identifying critical problems for escalation. The role requires a minimum of two years in customer service, preferably in finance or e-commerce, and proficiency in English, with a focus on enhancing customer experience within the cryptocurrency or fintech sector.
Required Skills
- Customer Service
- Problem Solving
- Communication Skills
- Time Management
- Complaint Management
- Documentation Skills
- Customer Onboarding
- Process Improvement
- Team Collaboration
- Proactive Attitude
+10 more
Qualifications
- Bachelor's College degree or equivalent
About Coinhako
www.coinhako.comCoinhako is a cryptocurrency exchange and wallet platform that enables users to buy, sell, and store various cryptocurrencies, including Bitcoin, Ethereum, and others. Founded in Singapore, Coinhako aims to provide a user-friendly interface and secure environment for both beginners and experienced traders. The platform offers features such as instant buying, trading capabilities, and comprehensive security measures to safeguard user assets. Additionally, Coinhako is known for its commitment to regulatory compliance and customer support, ensuring a reliable service for digital asset management.