Service Associate
SSC HR Solutions(4 months ago)
About this role
A Customer Complaints Officer in a bank who serves as the primary contact for customer complaints and ensures overall service quality and adherence to SLAs. The role involves tracking issues in CRM, coordinating with internal teams, and supporting process improvements through analysis of recurring problems.
Required Skills
- Complaint Handling
- Customer Service
- Communication
- Analytical Skills
- Excel
- PowerPoint
- CRM
- Root Cause
- Teamwork
- Multitasking
Qualifications
- Graduate
About SSC HR Solutions
ssc-hr.comSSC HR Solutions is a leading provider of comprehensive HR services and outsourcing solutions in Saudi Arabia and the GCC region. The company specializes in tailored recruitment, talent acquisition, and effective HR management to empower businesses in navigating the complexities of human resources. With a focus on innovation and client satisfaction, SSC HR Solutions is dedicated to fostering workforce growth and optimizing organizational performance across various industries.