Customer Support Representative - Tier 2
Vsmedia
About this role
A Customer Support Representative - Tier 2 at VS Media provides technical and account support for users via phone, chat, and email. The role involves troubleshooting, handling escalations, and ensuring compliance with privacy and regulatory guidelines to deliver a high-quality customer experience.
Skills
About Vsmedia
vsmedia.comVSMedia is an industry leader in live video chat and live-web communications, delivering customized live video and chat solutions to enhance online engagement. With more than 25 years of experience and a global platform reaching roughly 200 million visitors per month and serving 80 million ads per day, the company combines streaming, billing, gamification and other modern technologies. VSMedia employs 160+ people and provides end-to-end services — from streaming infrastructure to payments and interactive features — for publishers, platforms and brands seeking scalable, interactive experiences.
About Vsmedia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Vsmedia.
Salary
$44k – $59k
per year