Customer Support Representative - Tier 2
Vsmedia
About this role
VS Media is seeking a remote Tier-2 Customer Support Representative to assist customers through phone, live chat, and email, providing troubleshooting, regulatory, and compliance support. The role involves handling escalated issues, ensuring customer satisfaction, and supporting the delivery of support services across different platforms.
Skills
About Vsmedia
vsmedia.comVSMedia is an industry leader in live video chat and live-web communications, delivering customized live video and chat solutions to enhance online engagement. With more than 25 years of experience and a global platform reaching roughly 200 million visitors per month and serving 80 million ads per day, the company combines streaming, billing, gamification and other modern technologies. VSMedia employs 160+ people and provides end-to-end services — from streaming infrastructure to payments and interactive features — for publishers, platforms and brands seeking scalable, interactive experiences.
About Vsmedia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Vsmedia.
Salary
$40k – $42k
per year