Customer Support Specialist (Hybrid - Mexico City)

OpenTable(1 month ago)

Mexico City, MexicoOnsiteFull TimeJunior$44,166 - $59,984 (estimated)Customer Support

About this role

OpenTable is hiring a Customer Support Representative to be a primary contact for customers—primarily in North America—and provide assistance via phone, email, chat and community channels. The role supports a global restaurant partner base, emphasizes hospitality and customer satisfaction, and may involve some technical troubleshooting with training provided. Candidates must be fluent in English and Spanish and work scheduled shifts (with occasional overtime and limited remote days).

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Required Skills

Customer Service
Phone Support
Email Support
Chat Support
Community Posts
Problem Solving
CRM
Salesforce
Communication Skills
Windows

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About OpenTable

opentable.com

OpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.