Customer Support Representative

Lumivero(28 days ago)

RemoteFull TimeMedior$40,000 - $42,000Customer Support

About this role

The Customer Support Representative at Lumivero serves as the first point of contact for members using Lumivero’s data-intelligence software. The role focuses on assisting users with software-related questions and issues while ensuring they feel supported and valued. It operates within a remote, global team dedicated to helping academic and corporate professionals gain insights from complex data. The position supports Lumivero’s mission of enabling more efficient, informed decision-making through its software tools.

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Required Skills

Customer Support
Technical Support
Software Troubleshooting
Ticket Management
Member Communication
Product Knowledge
Collaboration
Product Testing
Knowledge Base Management
Trend Analysis

+7 more

About Lumivero

lumivero.com

Lumivero builds analytics software that combines qualitative, quantitative and text/social‑media analysis into a single platform. Its flagship tools (including QDA Miner, WordStat and Simstat) support manual coding, NLP‑driven text mining, statistical analysis and rich visualization to help researchers and analysts extract insights from structured and unstructured data. The company emphasizes bridging qualitative and quantitative methods and also offers training, consulting and support for market research, academic, government and corporate clients. Its products are used worldwide by universities, agencies and businesses conducting mixed‑methods research and large‑scale text analysis.