Customer Support Representative

NortonLifeLock Ireland Limited(1 month ago)

RemoteFull TimeJunior$56,823 - $75,980 (estimated)Customer Support

About this role

A Customer Support Representative at Gen supports customers of ReputationDefender by Norton as the primary point of contact. The role focuses on delivering a positive customer experience through timely assistance and relationship-building with current and prospective customers. The position operates in a fast-paced environment and partners with internal teams to support smooth operations and customer satisfaction.

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Required Skills

Customer Support
Phone Support
Chat Support
Troubleshooting
Complaint Resolution
Escalation Management
CRM
Microsoft Office
Order Processing
Lead Generation

+10 more

Qualifications

High School Diploma

About NortonLifeLock Ireland Limited

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.

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