Customer Support Officer
Capital on Tap(29 days ago)
About this role
Customer Support Advisor at Capital on Tap will be the first point of contact for small business customers, representing the company over phone, email and live chat and helping them resolve issues. The role is hybrid based in Cardiff City Centre and focuses on delivering accurate advice, building relationships, and supporting customers to succeed while contributing to continuous improvement. The position expects ownership of customer cases and participation in rotating shift patterns to provide broad coverage.
Required Skills
- Phone Support
- Email Support
- Live Chat
- Issue Resolution
- Active Listening
- Product Knowledge
- Process Improvement
- Escalation Management
- Communication
- Decision Making
+4 more
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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