Customer Support Representative
AssetWatch, Inc.(14 days ago)
About this role
The External Support Representative at AssetWatch serves as the primary external-facing technical contact, developing product knowledge to support hardware and network availability for customers. The role partners with internal teams to ensure reliable solutions and communicates customer feedback to product teams. This position is part of a remote-first startup focused on condition monitoring and predictive maintenance for industrial manufacturers.
Required Skills
- Technical Support
- Customer Service
- Ticketing Systems
- Salesforce
- Remote Tools
- Communication
- Troubleshooting
- Stakeholder Management
- Relationship Building
- Time Management
About AssetWatch, Inc.
assetwatch.comAssetWatch is an industrial condition‑monitoring platform that helps manufacturers protect assets and prevent unplanned downtime. Combining sensors, data collection, and AI-driven analytics, it turns raw signals into prescriptive insights and recommended actions to build a reliability program that scales across plants. The platform is designed for plant operators and maintenance teams who need faster detection, prioritized remediation, and measurable reductions in failures and downtime.
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