Customer Support & Sales Agent | E-commerce | Remote

The Customer Support & Sales Agent at Foxelli is responsible for delivering attentive and solution-oriented support to customers through various communication channels, including phone, chat, and email. This role involves conducting phone interviews to assess customer needs, providing product recommendations, and driving upsells in a non-pushy manner, while maintaining a professional tone that aligns with the brand’s values. The agent will also collaborate cross-functionally to enhance the overall customer journey and will be working remotely within a flexible schedule.