Customer Operations Representative (6 months FTC)

carwow

2 months ago

3.0 on Glassdoor

Porto, Portugal

Hybrid

Full Time

Junior

1 applicant

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About this role

A Customer Operations Representative at Carwow Group serves as the first point of contact for customers, providing exceptional support via phone, email, and chat. This role includes managing workloads efficiently, resolving customer issues proactively to enhance satisfaction, and collaborating across departments to ensure smooth process execution. The representative is also responsible for striving toward daily targets, maintaining high quality standards, and continually seeking ways to improve customer service and operational efficiency.

Skills

About carwow

www.carwow.co.uk

Carwow is a digital marketplace that simplifies the car buying process by connecting consumers with retailers and dealers in the automotive industry. It offers a platform where users can compare prices, read reviews, and find the best deals on new and used vehicles from a range of automotive retailers. Additionally, Carwow provides valuable insights and tools to help potential buyers make informed decisions, enhancing the overall purchasing experience. With a focus on transparency and ease of use, Carwow aims to revolutionize how people buy cars.