Customer Support Shift Manager
Sofia Stars(23 days ago)
About this role
A Customer Support Shift Manager at Sofia Stars is a managerial role based in the Sofia office supporting the company’s customer support function for online-business clients. The role sits within an operational services firm that provides R&D, marketing, KYC, risk and anti-fraud services. The position comes with official employment, comprehensive benefits, and opportunities for career growth.
Required Skills
- Customer Support
- Chat Support
- Communication
- Analytical Thinking
- Troubleshooting
- Data Analysis
- Time Management
- Teamwork
- Zendesk
- Jira
+2 more
About Sofia Stars
sofiastars.comSofia Stars is a Sofia-based provider of customer support, KYC, risk management, and anti-fraud solutions. They focus on delivering secure, personalized services tailored for high‑load businesses and platforms operating at scale. A dedicated team of professionals supports clients globally to reduce fraud, ensure compliance, and maintain seamless user experience.
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