Technical Support Engineer - EMEA

Amplitude (1 month ago)

RemoteFull TimeMedior$85,297 - $114,325 (estimated)Support

About this role

The Technical Support Engineer provides enterprise-level technical assistance and product expertise to help customers adopt and succeed with Amplitude. The role focuses on diagnosing and resolving customer issues, advocating for customer needs across Product and Engineering, and contributing to documentation and improvements that help the company scale. This position also participates in on-call rotations and supports high-quality customer experiences throughout the customer lifecycle.

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Required Skills

Support Tickets
Escalation
SLA Management
On Call
Customer Collaboration
Documentation
Process Improvement
SDKs
APIs
Zendesk

+7 more

Qualifications

Bachelor's Degree

About Amplitude

amplitude.com

Amplitude is a product analytics and event‑tracking platform that helps teams turn user behavior into actionable insights to build better products. It offers digital analytics, behavioral reporting, segmentation, and experimentation tools so product, growth, and data teams can analyze user journeys, run experiments, and measure engagement and retention. Amplitude provides APIs, event instrumentation tooling, and integrations with common data stacks to support analytics at scale. Headquartered in San Francisco, the company serves both startups and enterprises.