Technical Support Engineer - I
Observe.AI(2 days ago)
About this role
Customer Support Engineer at Observe.AI helping deliver an exceptional customer and product experience for an enterprise-grade Customer Experience AI platform. The role provides hands-on exposure to technical challenges, product quality efforts, and opportunities to contribute to documentation, training, and cross-functional issue resolution within a fast-scaling AI company.
Required Skills
- Troubleshooting
- Customer Support
- SaaS
- Python
- Zendesk
- Confluence
- JIRA
- Machine Learning
- Documentation
- Monitoring
Qualifications
- Bachelor's Degree
- Advanced Degree (Preferred)
About Observe.AI
observe.aiObserve.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.
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