Customer Support Specialist, Benefits

Justworks(4 days ago)

HybridFull TimeMedior$65,736.9 - $72,036.2Customer Support

About this role

Join Justworks' Benefits Support team as a Customer Support Specialist, where you'll help customers manage their benefits and perks, ensuring they understand and navigate the company's offerings effectively. The role involves resolving inquiries and contributing to product improvements in a fast-paced, supportive environment.

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Required Skills

Customer Service
Benefits Administration
Zendesk
Communication
Problem Solving
Time Management
Benefits Knowledge
Technology Tools
Empathy
Active Listening

About Justworks

justworks.com

Justworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.

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