Customer Support Specialist (English Speaker)

ESW(6 days ago)

HybridFull TimeMedior$83,365 - $111,032 (estimated)Customer Service

About this role

A Customer Service team member at ESW who represents the company’s commitment to excellent customer experiences, supporting customers and retail partners within the company’s global ecommerce operations. The role contributes to maintaining high customer satisfaction and upholding ESW’s values across interactions.

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Required Skills

Communication
Customer Support
CRM
Problem Solving
Prioritization
Organization
Empathy
Teamwork
Process Improvement
Security Awareness

Qualifications

Degree-level Education

About ESW

esw.com

WP Rocket is a premium WordPress performance plugin that speeds up websites through page caching, static file optimization, and smart resource loading. It bundles features like cache preloading, lazy loading of images and iframes, CSS/JS minification and deferment, CDN integration, and database cleanup to reduce load times without custom coding. Designed for developers and site owners alike, WP Rocket emphasizes an easy-to-use dashboard and broad compatibility with themes, e-commerce plugins, and hosting environments. The product is sold under commercial licenses and includes documentation and support to help teams implement and maintain performance improvements.