Overnight Customer Support Advocate (Remote)
Justworks(1 year ago)
About this role
A Customer Support Advocate at Justworks is a member of the Customer Support team who represents the company to employees of small-business customers, ensuring a positive service experience related to Justworks’ HR and payroll platform. The role is remote and aligned with the company’s customer-first values and culture.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Chat Support
- Benefits
- Payroll
- CRM
- Product Expertise
- Communication
- Empathy
+2 more
About Justworks
justworks.comJustworks is a payroll, benefits, and HR platform that acts as a PEO (professional employer organization) for small and mid-sized businesses. It provides payroll processing, access to health insurance and retirement plans, time tracking and onboarding tools, and compliance and HR advisory support. Companies use Justworks to simplify HR administration, remain compliant with employment laws, and offer competitive benefits without building an in-house HR team. Founded in 2012, it serves U.S. employers as an outsourced HR/payroll partner.
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