Customer Support Specialist (Shop Boss)

The Customer Support Specialist at Vehlo provides frontline technical support to customers, assisting with troubleshooting, workflow guidance, and issue resolution to ensure a high-quality customer experience. This role involves diagnosing application and configuration issues, documenting customer problems, and collaborating with internal teams to escalate complex cases. The ideal candidate thrives in a fast-paced SaaS environment, utilizing strong problem-solving and communication skills to help automotive repair shops maximize their potential.