Customer Support Specialist (T1)
Granum(10 days ago)
About this role
Granum is a leading software company serving landscapers and arborists in North America, providing industry-specific solutions to help businesses grow and improve customer satisfaction. The company combines trusted software brands into one ecosystem and supports clients with system implementation and human support. It fosters a collaborative, innovative environment focused on impactful work and shared success.
Required Skills
- Customer Support
- Troubleshooting
- Technical Writing
- SaaS
- Ticketing Systems
About Granum
granum.comWP Rocket is a premium WordPress performance plugin from WP Media that speeds up sites with page caching, cache preloading, and static file optimization. It bundles features like lazy-loading images, CSS/JS minification and concatenation, GZIP/browser caching, database cleanup, and easy CDN integration. Designed for both non-technical site owners and developers, it offers a simple dashboard with sensible defaults plus advanced controls for fine-tuning. WP Rocket is widely used to improve load times, reduce server load, and boost Core Web Vitals on WordPress sites.
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