Associate Customer Success Manager
Billtrust US Careers(13 days ago)
About this role
An Associate Customer Success Manager at Billtrust supports customer relationships for the company’s B2B order-to-cash software and payments platform, helping customers realize business value from the product. The role is positioned within Customer Success and collaborates with internal teams and external stakeholders to drive customer satisfaction and long-term retention.
Required Skills
- Customer Success
- Relationship Building
- Value Selling
- Stakeholder Management
- Onboarding
- Change Management
- Reporting
- Escalation Management
- Executive Engagement
- Presentation Skills
About Billtrust US Careers
billtrust.comBilltrust is a SaaS provider that automates accounts receivable and order-to-cash workflows using AI to accelerate collections, improve cash application, and optimize cash flow. Its platform combines electronic invoicing, payments, credit and collections, and analytics with integrations to ERPs and payment rails so B2B companies can reduce DSO and manual work. Billtrust emphasizes AI-driven process orchestration, straight-through reconciliation, and customer self-service to lower costs and improve working capital.